The consumer is any natural person who concludes a legal transaction for purposes which predominantly concern neither commercial nor self-employed professional activity.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without providing reasons. The withdrawal period is fourteen days from the day on which you, or a third party named by you and who is not the carrier, takes receipt of the products. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by post, fax or email) addressed to
JOSS products + service GmbH, Tilsiter Weg 4 , 48612 Horstmar, telephone number: +49 (0)2558-9979244,
fax number: +49 (0)2558-9979245, email address: firstname.lastname@example.org.
You can use the cancellation form template for this, although it’s not mandatory. To comply with the withdrawal period, it is sufficient to send notification that you are exercising your right of withdrawal prior to the end of the withdrawal period. Consequences of withdrawal If you cancel this contract, we are required to refund to you of all payments which we have received from you, including the shipping costs (with the exception of additional costs arising from you having a selected a different shipping type than the cost-effective standard shipping we proposed. May is due immediately and at the latest within fourteen days from which we received your notification of withdrawal from this contract. We will use the same payment method for this refund as you used for the original transaction, unless an alternative has been expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse the until we have received the returned goods, or until you have provided evidence that you have returned the goods, whichever is the sooner. You must return or hand over the goods immediately, an in any event at the latest within fourteen days of the day on which you informed us of the cancellation of this contract, either addressed to us or to
JOSS products + service GmbH
Im Gewerbegebiet 2-b
The deadline is met if you despatch the goods prior to expiry of the fourteen-day period. You pay the direct costs of returning the goods. You are liable for the payment of any loss of value of the goods only where this loss of value is attributable to you as a result of unnecessary handling to test the condition, properties and functioning of the goods.
Exclusion or early expiry of the right of withdrawal There is no right of withdrawal for contracts for the supply of goods that are not pre-manufactured, and for the manufacture of which an individual selection or stipulation by the consumer is defining, or which are clearly tailored to the personal needs of the consumer;- for the supply of goods which may perish quickly or whose expiry date would be quickly exceeded;- for the supply of alcoholic beverages whose price was agreed at the time of concluding the contract, but which can be delivered at the earliest 30 days following conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;- for the supply of newspapers, magazines or periodicals with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which, which for health protection or hygiene reasons are not suitable for return if the seal was removed following delivery;- for the supply of goods if these were mixed indivisibly with other items following delivery on the basis of their condition;- for the supply of audio or video recordings or computer software in sealed packaging if the seal was removed after delivery.
Cancellation form template
To JOSS products + service GmbH, Tilsiter Weg 4, 48612 Horstmar Fax number: +49 (0)2558-9979245 Email address: email@example.com I/we (*) herewith
withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)- Order placed on (*)/received on (*)-
Name of the consumer(s) name- Address of the consumer(s)- Signature of the consumer(s) (for
notifications in writing only)- Date---------------------------------------(*) Delete where not applicable.